LISA LUXURY

Delivery Terms

Last updated: 24 September 2026

These delivery terms explain how Lisa Luxury prepares, dispatches and tracks orders. They apply to delivery within South Africa unless we agree otherwise in writing.

1. Delivery fee

Lisa Luxury provides free delivery on qualifying orders within South Africa. Before dispatch, we may confirm that the delivery address is serviceable and that there are no location-specific limitations. If a delivery address requires a service outside our normal delivery arrangement, we will contact you before proceeding.

2. Dispatch time

Orders are dispatched from Johannesburg within 2 to 3 business days after payment and stock availability are confirmed. Business days exclude weekends and South African public holidays. Dispatch means the order has been handed to a delivery partner or is ready for collection by that partner; it is not the same as the final delivery date.

3. Delivery estimates and tracking

Delivery estimates are supplied by the courier and may vary by destination, weather, public holidays, high-volume periods, access restrictions and other events outside Lisa Luxury’s control. Once tracking is available, it will appear in the customer order dashboard or be sent using the contact details supplied with the order.

4. Delivery details

You are responsible for providing a complete physical address, suburb, postal code, recipient name and reachable telephone number. Please include unit, gate, building or access instructions where needed. We cannot accept responsibility for delay, loss or additional costs resulting from inaccurate or incomplete delivery information.

5. Receiving a parcel

Please inspect the outer packaging and contents as soon as reasonably possible after delivery. If the parcel appears damaged, tampered with, incomplete or incorrect, keep the packaging and notify Lisa Luxury promptly with your order reference and photographs where possible. A signature, delivery scan or other courier confirmation may be used as evidence of delivery.

6. Failed delivery and returns to sender

If a courier cannot deliver because nobody is available, the address is inaccessible or contact attempts are unsuccessful, it may make another attempt, hold the parcel or return it to sender. We will assist where we can, but re-delivery arrangements and any additional cost may depend on the courier and the reason delivery failed.

7. Address changes and order changes

Contact us immediately if you need to change delivery details. We cannot guarantee changes after an order has been prepared or dispatched. Once a parcel is with a courier, the courier’s processes and restrictions may apply.