Refund policy
Unopened, unused eligible non-hygiene items may be requested for return within 7 days of delivery. Wigs, hair extensions, beauty products and items with broken seals cannot be returned once opened, worn, altered or used, except where faulty or incorrectly supplied.
Contact Lisa Luxury with your order number and photos before returning anything. Approved refunds are issued to the original payment method after inspection; original delivery costs are non-refundable unless the item was supplied incorrectly or is faulty.
Terms & conditions
By placing an order, you confirm that the delivery and contact details are accurate. An order is accepted only once payment and stock availability are confirmed. Prices and availability may change before an order is accepted. Product images are illustrative; read the listed specifications before buying.
Where a product is faulty, Lisa Luxury will assess it in line with applicable South African consumer-protection law. These terms do not limit rights that cannot legally be excluded.
Delivery policy
Delivery options, areas, fees and estimated delivery times must be confirmed with Lisa Luxury before launch.
Privacy policy
Lisa Luxury uses your name, contact details, delivery details and order information only to process orders, provide support and meet legal obligations. Payment card information is handled by the chosen payment provider, not stored by Lisa Luxury.
Information is shared only with service providers needed to fulfil an order or where required by law. You may request access to or correction of your personal information using the shop contact details.
