LISA LUXURY

Terms and Conditions

Last updated: 24 September 2026

These terms apply when you browse, place an order with, or otherwise use Lisa Luxury. Please read them before ordering. They are intended to be read together with our Privacy Policy, Refund Policy and Delivery Terms.

1. About ordering

Products displayed on the website are an invitation to place an order, not an unconditional offer to sell. Your order is submitted when you complete checkout. Lisa Luxury accepts an order only after payment has been verified, the selected item is available and we have the delivery information needed to fulfil it. We may contact you where information is missing or unclear.

If an item is unavailable, has been incorrectly priced or described, cannot be supplied in the requested quantity, or payment cannot be verified, we may decline or cancel the order. Where payment has already been received for an order we cannot fulfil, we will arrange an appropriate refund to the original payment method.

2. Product information and pricing

All prices are shown in South African rand and include VAT only where applicable. Prices, promotions, availability and product ranges may change before an order is accepted. A sale price applies only for the period shown and while stock lasts. We may correct obvious pricing, description or availability errors before accepting an order.

Product photographs, shade names and measurements are provided to help you choose. Screen settings, lighting and the nature of hair products can affect perceived colour, texture and finish. Please read the product description, included items and care information before buying. If you need help choosing, contact Lisa Luxury before payment is made.

3. Customer information

You must provide accurate, current contact and delivery details. You are responsible for checking your address, phone number, email address, selected items and quantities before placing an order. You confirm that you are authorised to use the chosen payment method and that the information supplied is not misleading or fraudulent.

4. Payment and security

Payments are processed by the payment provider selected at checkout. Lisa Luxury does not store full card details. An order remains unpaid until the payment provider confirms it. We may carry out reasonable checks to prevent fraud and may delay fulfilment while a payment is reviewed.

5. Delivery and risk

Delivery is governed by our Delivery Terms. Orders dispatch from Johannesburg after payment and stock are confirmed. Estimated delivery dates are estimates, not guarantees. Please inspect your parcel when it arrives and report any visible damage, missing items or incorrect products as soon as reasonably possible.

6. Returns, refunds and consumer rights

Our Refund Policy explains the process for unwanted, incorrect and faulty items. Hygiene restrictions apply to opened, worn, used, fitted or altered hair and beauty products. Nothing in these terms limits rights that cannot legally be limited under South African law, including rights relating to unsafe, defective or misrepresented goods.

7. Acceptable use

You may not misuse the website, interfere with its security, submit false orders, attempt unauthorised access or use website content in a way that infringes Lisa Luxury’s rights or the rights of others. We may suspend access where we reasonably believe there has been misuse or unlawful activity.

8. Changes and contact

We may update these terms when our business practices, services or legal obligations change. The version published on this page applies from the date shown above. Questions about an order or these terms should be sent to Lisa Luxury using the contact details published on the website.